Terms and Conditions of Sale

Year 2025

Éco-Domaine La Fontaine hereinafter referred to as the “HOTEL”) is an establishment subject to the regulations applicable to tourist hotels, as defined in Article D311-4 of the Tourism Code. Provisions relating to commercial or residential leases do not apply. No tax registration, commercial, artisanal, or professional activity is permitted on the premises.

The main features of the Services are described on this website.

The CUSTOMER is required to review these terms before placing any order for Services. The selection and purchase of a Service are the sole responsibility of the CUSTOMER.

These terms and conditions apply to the exclusion of all other terms and conditions, including, in particular, those applicable to other channels through which the Services are marketed.

These terms may be supplemented by specific conditions, as set forth on the website, prior to any transaction with the CUSTOMER.

These General Terms and Conditions of Sale are available at any time on the website and shall, where applicable, take precedence over any other version or any other conflicting document. Unless proven otherwise, the data recorded in the HOTEL’s computer system shall constitute proof of all transactions entered into with the CUSTOMER.

Each CUSTOMER hereby declares that they agree to these general terms and conditions of sale and accepts them by checking the box provided for that purpose before placing any online order.

The CUSTOMER’s confirmation of the service order constitutes acceptance of this document without any restrictions or reservations.

Company Information

Company Name: SARL La Fontaine Hôtel-Restaurant
Share Capital: €7,622.45
SIRET No.: 41399091200029
Intra-Community VAT No.: FR74413990912
Phone Number: 02.51.74.07.07
Address: SARL La Fontaine Hôtel-Restaurant – Eco-Domaine La Fontaine Rue des Noëlles – 44210 PORNIC
Email: infos@ecodomaine-la-fontaine.fr

ARTICLE 1 – DESCRIPTION OF SERVICES

These Terms and Conditions apply, without restriction or reservation, to any purchase of hosting services and optional services as described in Section 1.2 herein, and to the commercial offers as described in Section 1.3 below (hereinafter collectively referred to as the “Services”) offered by the HOTEL to the CUSTOMER on the Website.

1.1. HOSTING SERVICES

The Website allows users to book rooms at the HOTEL.

The hotel’s key features, availability dates, price, available options, payment terms, and specific terms and conditions of sale applicable to the selected rate (guarantee policies, cancellation policies, check-in time, etc.) are specified in Article 2, “RESERVATION,” below.

1.2. OPTIONAL SERVICES

The Site also allows users to book Optional Services, such as breakfast, beverages, workshops upon the Customer’s arrival, or upgrades to Accommodation and Dining Services.

1.3. COMMERCIAL OFFERS

The Website also allows users to book promotional offers, such as vacation packages and/or tasting experiences, as well as gift cards redeemable at the HOTEL.

ARTICLE 2 – RESERVATION

2.1 The CUSTOMER makes the Reservation on the Website. The CUSTOMER is solely responsible for selecting the Services and ensuring they meet their needs; accordingly, the HOTEL cannot be held liable in this regard.

2.2 To reserve one or more rooms on the Site, the CUSTOMER must specify the desired arrival date, number of nights, and/or departure date. The CUSTOMER must also specify the accommodation details (category, room size, TV, etc.), the number of people (adults, children, and infants) included in the reservation, and select the appropriate number of rooms from those available, taking into account the maximum occupancy of each room.

If he wishes, he may select one or more Optional Services from among those offered.

To confirm their reservation, the CUSTOMER must enter their personal information and banking details, then click the “Reserve and Pay Now” button.

2.3 The CUSTOMER agrees to provide the information necessary to confirm their reservation. The CUSTOMER certifies that this information is accurate and truthful. It is the CUSTOMER’s responsibility to take the necessary steps to ensure the accuracy of this information, particularly with regard to the email address provided by the CUSTOMER.

When the CUSTOMER books accommodation online, full payment of the total price is required at the end of the booking process.

2.4 All guests staying in the room must provide proof of identity at the HOTEL’s front desk by presenting a valid form of identification. In accordance with applicable laws, all foreign nationals must complete an individual police registration form upon arrival or during pre-registration.

You will also be asked to provide a credit card number and a security deposit to guarantee payment for any services used on site (bar tabs, spa treatments, workshops, restaurant charges, damage, etc.).

2.5 Any refusal by the CUSTOMER to comply with these formalities may result in the cancellation of the reservation, at the CUSTOMER’s own risk and expense. No indemnity and/or compensation of any kind shall be paid to the CUSTOMER.

2.6 A reservation is deemed to have been made upon receipt by the HOTEL of the reservation confirmation at the email address provided by the CUSTOMER at the time of booking.

ARTICLE 3 – PRICE

3.1 For Accommodation Services, the prices listed are per room for the number of guests specified by the CUSTOMER and for the selected date.

3.2 Upon confirmation of a Service reservation, the total price is shown to the Customer in euros, including all taxes, and is valid only for the duration specified on the Website. Prices reflect the VAT rate applicable on the date of reservation, and any change in the applicable VAT rate will be automatically reflected in the price shown on the billing date.

Any changes to or introduction of new statutory or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the invoice date.

3.3 Unless otherwise stated on the Site, optional services (e.g., breakfast, meals, spa, etc.) that are not offered at the time of booking the Services are not included in the price.

3.4 The price also does not include the tourist tax or any applicable currency exchange fees. The tourist tax must be paid directly on site to the HOTEL.

ARTICLE 4 – PAYMENT

4.1 Payment is made online exclusively by credit card (American Express, MasterCard, EuroCard, Visa). The Customer provides their credit card information by entering the card number—without spaces between the digits—as well as the expiration date and the security code directly into the field provided for this purpose (secure entry via SSL encryption).

4.2 Invoices for any Optional Services that were not booked online must be paid in full by the CUSTOMER upon presentation of said invoice(s) on the day of departure at the HOTEL’s front desk.

4.3 In the event of non-payment by the due date, the HOTEL may, as of right, charge late payment interest on the outstanding invoice amount (including tax), calculated at three times the applicable statutory interest rate. Furthermore, if the CUSTOMER is a business, and in accordance with the provisions of Article L441-6 of the Commercial Code, any late payment shall automatically result in the application of a flat-rate indemnity for collection costs in the amount of 40 euros per invoice.

4.4 NO SHOW

If the CUSTOMER fails to check in on the first day of their reservation for Accommodation Services, the CUSTOMER’s reservation will be canceled in its entirety, and the HOTEL will make the reserved Accommodation Services available for sale again:

– If the reservation is non-cancellable and/or non-exchangeable and/or non-refundable, the HOTEL shall retain, as a deposit within the meaning of Article 1590 of the Civil Code and Article L 214-1 of the Consumer Code, as currently in force, the full amount paid by the CUSTOMER at the time of booking.

– If the reservation is a cancellable and/or exchangeable and/or refundable reservation guaranteed by a credit card, the HOTEL will pre-authorize the credit card provided at the time for an amount of €150.00, including tax.

When making a prepayment for a non-cancellable, non-exchangeable, and non-refundable reservation, the deposit amount charged includes the total amount indicated at the time of booking and, if applicable, the price of the options selected by the CUSTOMER, as described in Section 3.3 above.

ARTICLE 5 – CHANGES TO THE TRIP AND SERVICES

5.1 Right of Withdrawal

The CUSTOMER is reminded that, in accordance with Article L. 121-20-4 of the Consumer Code, the right of withdrawal provided for in Article L. 121-20 of the Consumer Code does not apply to this contract, as that article excludes such a right for contracts relating to lodging services that must be provided on a specific date or during a specific period.

5.2 Changing the dates of stay and adding services

The following provisions do not apply to offers identified as non-cancelable, non-modifiable, and/or non-refundable.

5.2.1. At the CUSTOMER’s request, the start date of the stay may be postponed and/or the duration of the stay extended, subject to availability and at the HOTEL’s discretion, with no obligation to provide the same room or the same rate.

5.2.2. The CUSTOMER may also request an optional additional service at a later date, subject to availability and at the HOTEL’s discretion. The request must be submitted to the HOTEL in writing, by phone, or directly at the front desk.

5.2.3. If the HOTEL accepts the request, a confirmation will be sent to the CLIENT via email. If applicable, a new invoice will be issued and must be paid directly by the CLIENT at the HOTEL’s front desk.

5.3 Early Departure and Changes to Services

5.3.1. Standard Rate Terms and Conditions

Reservations may be changed, in writing or by phone, up to 8 days before the agreed-upon arrival date, before 6:00 p.m., at no charge. The change will not take effect until confirmed in writing by the HOTEL.

5.3.2. Non-Refundable Rate Terms and Conditions

No refunds will be issued.

5.4 Cancellation of the trip and/or services

5.4.1. Standard Rate Terms and Conditions

The GUEST may cancel their stay and/or any optional services ordered at no charge, in writing or by phone, up to 8 days before the agreed-upon arrival date, before 6:00 p.m. Otherwise, the HOTEL will charge a cancellation fee equal to the price of one night’s stay and/or the full cost of the reserved options.

5.4.2. Non-Refundable Rate Terms and Conditions

No refunds will be issued.

ARTICLE 6 – CHECK-IN/CHECK-OUT

6.1 Rooms are available starting at 4:00 p.m. on the day of arrival.

6.2 Unless otherwise agreed with the HOTEL, the GUEST must vacate the room by 11:00 a.m. on the day of departure. If the room is not vacated by 11:00 a.m., an additional charge of €15 (including tax) per hour of delay will be billed. If the room is not vacated by 4:00 p.m., an additional night’s stay will be charged.

Any use of the sofa that is not included in the reservation and not reported to the front desk will be charged at €20 (including tax) per unregistered person, per night, per room.

ARTICLE 7 – CUSTOMER'S OBLIGATIONS

7.1 The CUSTOMER is solely responsible for selecting Services on the Website and ensuring they meet their needs; accordingly, the HOTEL cannot be held liable in this regard. The CUSTOMER is also solely responsible for the information provided when booking a Service. In the event that incorrect or fraudulent information is provided, the HOTEL shall not be held liable. It is hereby reiterated that the CUSTOMER is solely responsible for the use of their account and for any reservations made, whether in their own name or on behalf of third parties, including minors, unless they can demonstrate that such use was fraudulent and did not result from any fault or negligence on their part. The HOTEL must be notified immediately of any unauthorized access or fraudulent use of the CLIENT’s email address.

7.2 The CUSTOMER agrees to use the Website and the Services offered thereon in compliance with applicable regulations and these General Terms and Conditions. In the event of a breach by the CUSTOMER of its obligations, the CUSTOMER shall be liable for any damages suffered by the HOTEL or any third party as a result of such breach. Accordingly, the CUSTOMER agrees to indemnify the HOTEL against all claims, actions, or remedies of any kind that may result therefrom and to compensate the HOTEL for any and all damages, costs, or indemnities related thereto.

7.3 By making a final reservation for a Service, the CUSTOMER agrees to pay the price and to comply with the relevant Special Terms and Conditions. Indeed, any reservation or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the CUSTOMER will result in the cancellation of the Service reservation at the CUSTOMER’s expense, without prejudice to any action the HOTEL may take against the CUSTOMER.

The GUEST must not invite into the HOTEL any person whose behavior is likely to cause harm to the HOTEL.

The GUEST may not bring food or beverages from outside sources into the HOTEL (rooms and common areas), unless the HOTEL has clearly authorized it in advance.

The HOTEL is a smoke-free facility; smoking and vaping are prohibited, including in the guest rooms.

The GUEST must not disrupt the HOTEL’s operations and must not compromise the safety of the HOTEL or the people on its premises. The HOTEL reserves the right to intervene if necessary and to take any appropriate action against the GUEST. Any behavior that violates the provisions of the House Rules and/or principles of safety and/or hygiene, public decency, and/or public order may result in the HOTEL asking the GUEST to leave the premises without any compensation and/or without any refund if payment has already been made. If payment has not yet been made, the CUSTOMER must pay for the Services used before leaving the premises.

7.4 The CUSTOMER is liable for any damage caused by the CUSTOMER and/or the CUSTOMER’s guests on the HOTEL’s premises and shall bear all costs resulting from such damage and/or from failure to comply with the aforementioned rules, without the CUSTOMER being entitled to any compensation or reimbursement.

7.5 Any damage caused by the CUSTOMER to the room or to the common areas made available to the CUSTOMER will be billed directly to the CUSTOMER at replacement value, including, where applicable and without limitation, cleaning fees and the cost of taking the room out of service.

ARTICLE 8 – MINORS

8.1 Minors may stay at the HOTEL only if accompanied by an adult and in possession of their own identification. If the accompanying adult is not a parent, that person must present a written authorization from the minor’s parents. The HOTEL may request these documents.

8.2 Children over the age of 2 are counted toward the room's occupancy limit.

8.3 On the HOTEL premises, minors remain under the supervision and responsibility of their legal guardian and/or accompanying adult.

ARTICLE 9 – HOTEL SERVICES

The HOTEL provides the GUEST with services, the list of which, along with their rates and terms of access and payment, are available at the front desk.

ARTICLE 10 – INTERNET ACCESS

The HOTEL offers free Wi-Fi access, allowing the GUEST to connect to the Internet. The GUEST agrees that the IT resources made available to them by the HOTEL will be used solely in compliance with the rights protected by intellectual property law, and in particular in compliance with copyright laws. The GUEST is also required to comply with the security policy of the HOTEL’s internet service provider, including the rules governing the use of security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that would undermine the effectiveness of these measures.

ARTICLE 11 – ANIMALS

For health and safety reasons, animals—with the exception of guide dogs for the visually impaired and people with limited mobility—are not permitted inside the HOTEL’s buildings, except in accommodations marked “Maison des Bois.” The owner’s disability or priority card, as well as the guide dog’s identification certificate, must be presented as proof. Any violation of this rule will result in the cancellation of the reservation without a refund.

ARTICLE 12 – LIABILITY OF THE HOTEL

12.1 The HOTEL’s obligation is an obligation of means. It consists of providing access to the website and the services offered in accordance with these General Terms and Conditions, acting with diligence and competence, and making every reasonable effort to remedy any malfunction brought to its attention.

The HOTEL may, however, be required to temporarily suspend the Website without prior notice, particularly for technical maintenance reasons, without incurring any liability. The CUSTOMER acknowledges and agrees that the HOTEL shall not be held liable for any inconvenience or damage related to the use of the Internet, including, but not limited to, cases of faulty transmission and/or reception of any data and/or information over the Internet and/or failure of any receiving equipment or communication lines and/or any malfunction of the Internet preventing the proper functioning of the Website and/or the booking of Services.

The photographs displayed on the website and/or in the catalog are not binding. Although every effort is made to ensure that they are as representative as possible of the accommodations offered, variations may occur, particularly due to changes in furnishings or renovations. The CUSTOMER may not make any claims on this basis.

12.2 All information regarding tourist, sports, and recreational activities in the vicinity of the HOTEL is provided by the tourist offices and is communicated to the GUEST for informational purposes only. The HOTEL shall not be held liable should any of these activities no longer exist or be unavailable during the guest’s stay.

ARTICLE 13 – FORCE MAJEURE AND EVICTION

The Parties shall not be held liable if the failure to perform or any delay in the performance of any of their obligations, as described herein, results from a force majeure event, as defined in Article 1218 of the Civil Code.

It is expressly agreed that a force majeure event shall suspend the parties’ performance of their mutual obligations and that each party shall bear the costs arising therefrom.

In the event of force majeure, THE HOTEL may be required to modify its services, in whole or in part, including both accommodations and optional services. Services not provided will not be billed, but the CUSTOMER may not claim any compensation.

If the HOTEL is unable to make the reserved room available to the CUSTOMER due to an exceptional event, force majeure, or the inability to provide the Service, the HOTEL will use its best efforts to arrange for the CUSTOMER to be accommodated, in whole or in part, at a nearby hotel of equivalent category offering services of a similar nature, subject to the CUSTOMER’s prior consent. All reasonable costs associated with this transfer shall be borne by the HOTEL.

ARTICLE 14 – CONTACT – CUSTOMER SERVICE

14.1 The HOTEL staff is available to assist the CUSTOMER in making a reservation for a Service available on the website by phone 24 hours a day, 7 days a week, at the following number:

+33 (0)2 51 74 07 07.

14.2 For any questions regarding a Service booked on the website, the CUSTOMER is asked to contact the HOTEL using the contact information provided in the booking confirmation sent by the HOTEL via email.

14.3 For any comments and/or complaints regarding the booking of a Service on the Website, the HOTEL’s Customer Service department is available to the CUSTOMER:

  • By mail to: Eco-Domaine La Fontaine des Noëlles, 44210 PORNIC
  • Online by visiting www.ecodomaine-la-fontaine.fr and going to the “Contact” section.

To facilitate the handling of complaints, it is recommended that complaints regarding non-performance or improper performance of the Services be submitted in writing to customer service within eight (8) days of the date the Service was provided.

14.4 In their interactions with customer service, the CUSTOMER agrees to remain courteous and to refrain from making derogatory remarks about the HOTEL or its employees, in accordance with the principles of common sense and politeness. Eco-Domaine La Fontaine the right to take any appropriate action against the CUSTOMER in the event of harmful or reprehensible behavior (including behavior that is disruptive, malicious, or insulting) directed, in particular, at the HOTEL or its employees.

ARTICLE 15 – PERSONAL DATA

The HOTEL takes all necessary measures to comply with European Regulation 2016/679 of April 27, 2016, and in particular to ensure the confidentiality and security of personal data provided by the CUSTOMER.

Failure to provide the data related to the CUSTOMER’s reservation prevents the transaction from being processed and analyzed.

The Guest is also informed that, for the safety of people and property, the hotels have a video surveillance system in place in the building’s common areas. The footage is retained for one month and may be viewed, in the event of an incident, by authorized HOTEL staff and law enforcement.

The HOTEL may collect data, in particular through the use of cookies, in accordance with applicable law. A cookie is a computer file stored on the CUSTOMER’s computer’s hard drive. Its purpose is to indicate a previous visit by the CUSTOMER to the website https://www.ecodomaine-la-fontaine.fr/. To learn more about the Cookie Policy, the CUSTOMER may disable cookies by selecting the appropriate settings in their browser; however, doing so may prevent the use of certain features of the website.

The CUSTOMER has the right, at any time, to access, correct, object to the processing of their personal data for legitimate reasons, and request the portability of all their personal data by writing to us and providing proof of identity if necessary:

  • by mail to: Eco-Domaine La Fontaine des Noëlles, 44210 PORNIC
  • by email to: infos@ecodomaine-la-fontaine.fr

ARTICLE 16 – INTELLECTUAL PROPERTY

All elements of the www.ecodomaine-la-fontaine.fr website, including but not limited to editorial content, logos, images, photos, and graphics of any kind, are protected by copyright, trademark, or patent laws. They are the exclusive property of the HOTEL and its partners. As such, any reproduction, in whole or in part, of the elements of this website is strictly prohibited without the express prior consent of the HOTEL. Furthermore, it is strictly prohibited to collect and use the information available on the website for commercial purposes.

ARTICLE 17 – MISCELLANEOUS

17.1 The entry of the required banking information and the electronic acceptance of these General Terms and Conditions and the Special Terms and Conditions constitute an electronic contract between the parties, which serves as proof between the parties of the reservation of the Service and of the payability of the amounts due in connection with said reservation.

17.2 The applicable General Terms and Conditions and Special Terms and Conditions set forth the parties’ obligations in their entirety. No other terms provided by the CLIENT may be incorporated herein. In the event of a conflict between the Special Terms and Conditions and the General Terms and Conditions, the Special Terms and Conditions shall be the sole applicable terms for the obligation in question.

17.3 If one or more provisions of the General Terms and Conditions are deemed invalid or declared as such pursuant to a law, regulation, or a final and binding decision of a competent court, the remaining provisions shall remain in full force and effect.

17.4 The official language is French. If the General Terms and Conditions are translated into a foreign language, the French version shall prevail over any other translation in the event of a dispute, litigation, or difficulty in interpreting or enforcing these terms and conditions, and more generally with respect to the relationship between the parties.

17.5 The CUSTOMER acknowledges and agrees that the HOTEL may assign these General Terms and Conditions, as well as all rights and obligations thereunder, to any third party without the CUSTOMER’s prior written consent. The CUSTOMER agrees that such an assignment shall release the HOTEL from any future liability. The CUSTOMER may not assign these General Terms and Conditions, or the rights and obligations associated therewith, to any third party without the HOTEL’s prior written consent.

17.6 In accordance with Article L.223-1 of the Consumer Code, consumers who do not wish to receive telemarketing calls may register free of charge on a do-not-call list. This list is available at the following website: www.bloctel.gouv.fr.

ARTICLE 18 – GOVERNING LAW – DISPUTE RESOLUTION

18.1 These terms and conditions are governed by French law.

18.2 In the event of a dispute, the HOTEL and the CUSTOMER will attempt to resolve it amicably.

18.3 In the event of a dispute regarding these General Terms and Conditions, the CUSTOMER may resort to a contractual mediation procedure or any other alternative dispute resolution method, under the conditions set forth in Title I of Book VI of the Consumer Code.

18.4 After contacting the HOTEL’s customer service department to attempt to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days of the initial contact, the CUSTOMER may, free of charge, refer the matter to the consumer ombudsman with jurisdiction over the business, namely the Association of European Ombudsmen (AME CONSO), within one year of the written complaint being sent to the business.

A case must be filed with the Consumer Ombudsman:

– or by filling out the form provided for this purpose on the AME CONSO website:www.mediationconso-ame.com;

– or by mail to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.

18.5 If mediation fails, the court with jurisdiction is the court in the defendant’s place of residence.

For more information, please contact us at: infos@ecodomaine-la-fontaine.fr

General Terms and Conditions

Year 2025

Éco-Domaine La Fontaine hereinafter referred to as the “HOTEL”) is an establishment subject to the regulations applicable to tourist hotels, as defined by Article D311-4 of the Tourism Code. Provisions related to commercial or residential leases do not apply. Any fiscal domicile, commercial, craft, or professional activity is prohibited. The main features of the services are presented on this website.

The CLIENT is required to read this information before placing any order for services. The selection and purchase of a service is the sole responsibility of the CLIENT. These terms and conditions apply to the exclusion of all others, including those applicable to other sales channels for the services. They may be supplemented by specific terms, as outlined on the website, prior to any transaction with the CLIENT.

These general terms and conditions of sale are available at any time on the website and will take precedence, if applicable, over any other version or conflicting document. Unless proven otherwise, the data recorded in the HOTEL’s computer system constitutes proof of all transactions concluded with the CLIENT.

Each CLIENT declares their consent to these general terms and conditions of sale and accepts them by checking the appropriate box before placing any online order. The CLIENT’s confirmation of the service order constitutes full and unconditional acceptance of this document.

Company Identity

Company Name: SARL La Fontaine Hôtel-Restaurant
Share Capital: €7,622.45
SIRET Number: 41399091200029
VAT Number: FR74413990912
Phone Number: +33 (0)2 51 74 07 07
Address: SARL La Fontaine Hôtel-Restaurant – Eco-Domaine La Fontaine Rue des Noëlles – 44210 PORNIC
Email: info@ecodomaine-la-fontaine.fr

ARTICLE 1 – DESCRIPTION OF SERVICES

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of lodging services and optional services as described in Article 1.2 below and commercial offers as described in Article 1.3 below (collectively referred to as the “Services”) offered by the HOTEL to the CLIENT on the Website.

1.1 ACCOMMODATION SERVICES

The Website allows users to book rooms at the HOTEL. The key features, availability dates, prices, available options, payment terms, and special sales conditions applicable to the selected rate (guarantee policies, cancellation terms, check-in time, etc.) are specified in Article 2, “RESERVATION,” below.

1.2 OPTIONAL SERVICES

The Website also allows customers to book optional services, such as breakfast, drinks, arrival workshops, room upgrades, and catering services.

1.3 COMMERCIAL OFFERS

The Website also allows users to book commercial offers, such as stay and/or tasting packages, as well as gift cards valid for use at the HOTEL.

ARTICLE 2 – RESERVATION

2.1 The CLIENT makes the reservation on the Website. The CLIENT is solely responsible for selecting the services and ensuring that they meet their needs; accordingly, the HOTEL cannot be held liable in this regard.

2.2 To book one or more rooms on the Website, the CLIENT must specify the desired arrival date, number of nights, and/or departure date. They must also provide details about the accommodation (standard, room size, TV, etc.), the number of people (adults, children, infants) included in the reservation, and select the corresponding number of rooms, taking into account the maximum capacity of each room. If desired, the CLIENT may select one or more Optional Services from those offered. To confirm their reservation, the CLIENT must provide personal and banking information and click the “Book and Pay Now” button.

2.3 The CLIENT agrees to provide the information necessary to confirm their reservation. The CLIENT certifies that this information is accurate and truthful. It is the CLIENT’s responsibility to verify the accuracy of these details, particularly the email address provided. When the CLIENT books accommodation services online, full payment of the total price is required at the end of the booking process.

2.4 All occupants of the room must present valid identification at the HOTEL front desk. In accordance with current legal regulations, any foreign national guest must complete an individual police registration form upon arrival or during pre-registration. A credit card number and a deposit will also be required to guarantee payment for any services used on-site (bar tabs, spa, workshops, restaurant, damages, etc.).

2.5 Any refusal by the CLIENT to comply with these formalities may result in the cancellation of their reservation, due to their own fault and at their own expense. No compensation or indemnity of any kind will be paid to the CLIENT.

2.6 A reservation is considered finalized upon receipt of the booking confirmation from the HOTEL at the email address provided by the CLIENT during the reservation.

ARTICLE 3 – PRICE
3.1 For Accommodation Services, the prices listed are per room for the number of persons indicated by the CLIENT and the selected date.
3.2 Upon confirmation of a Service booking, the total price is displayed to the Client in Euros, including all taxes, and is valid only for the duration specified on the Website. Prices include VAT applicable at the time of booking, and any changes in VAT rates will be automatically reflected in the price shown on the invoice date. Any modification or introduction of new taxes, whether legal or regulatory, imposed by the relevant authorities will be automatically reflected in the price shown on the invoice date.
3.3 Unless otherwise stated on the Website, optional Services (e.g., breakfast, meals, spa, etc.) not offered at the time of booking are not included in the price.
3.4 The price does not include the city tax or any applicable foreign exchange fees. The city tax must be paid directly on-site at the HOTEL.

ARTICLE 4 – PAYMENT
4.1 Payment is made exclusively online via credit card (American Express, MasterCard, EuroCard, Visa). The Client provides their payment details by entering the card number, without spaces, along with the expiration date and the CVV code in the designated field (secure entry via SSL encryption).
4.2 Invoices for any Optional Services not booked online must be paid in full by the CLIENT upon presentation of the relevant invoice(s) on the day of departure at the HOTEL reception.
4.3 If payment is not made by the due date, the HOTEL may charge late payment interest on the outstanding amount at a rate three times the legal interest rate. Additionally, if the CLIENT is a business, in accordance with Article L441-6 of the French Commercial Code, any late payment will automatically incur a flat fee for recovery costs of 40 euros per invoice.
4.4 NO-SHOW
If the CLIENT does not show up on the first day of their Accommodation Service booking, the CLIENT’s reservation will be fully canceled, and the HOTEL will make the reserved Accommodation Services available for sale:

  • In the case of a reservation that cannot be canceled, exchanged, and/or refunded, the HOTEL will retain, as a deposit pursuant to Article 1590 of the Civil Code and Article L 214-1 of the Consumer Code, all amounts paid by the CLIENT at the time of booking.
  • In the case of a cancellable, exchangeable, and/or refundable reservation guaranteed by credit card, the HOTEL will pre-authorize the provided credit card for an amount of 150.00 €, including VAT.
    At the time of prepayment for a non-cancellable, non-exchangeable, and non-refundable reservation, the deposit amount charged includes the total amount stated at the time of booking and, if applicable, the price of any options selected by the CLIENT, as described in Article 3.3 above.

ARTICLE 5 – CHANGES TO THE STAY AND SERVICES
5.1 Right of Withdrawal
The CLIENT is reminded that, in accordance with Article L. 121-20-4 of the Consumer Code, they do not have the right to cancel under Article L. 121-20 of the Consumer Code, which excludes this right for contracts concerning accommodation services to be provided on a specified date or during a specified period.
5.2 Modification of stay dates and addition of services
The following provisions do not apply to offers identified as non-cancellable, non-modifiable, and/or non-refundable.
5.2.1. Upon the CLIENT’s request, the start date of the stay may be postponed and/or the stay extended, subject to availability and at the discretion of the HOTEL, with no obligation to retain the same room or rate.
5.2.2. The CLIENT may also request an additional optional service at a later date, subject to availability and at the HOTEL’s discretion. The request must be submitted to the HOTEL in writing, by phone, or directly at the front desk.
5.2.3. If accepted by the HOTEL, a confirmation will be sent to the CLIENT by email. If necessary, a new invoice will be issued and must be paid directly by the CLIENT at the HOTEL reception.
5.3 Early Departure and Service Modifications
5.3.1. Standard Rate Conditions
The booking can be modified, in writing or by phone, up to 8 days before the agreed arrival date, before 6:00 PM, without charge. The modification will only be effective after written confirmation from the HOTEL.
5.3.2. Non-refundable Rate Conditions
No refund will be possible.
5.4 Cancellation of the stay and/or services
5.4.1. Standard Rate Conditions
The CLIENT may cancel their stay and/or ordered optional services without charge, in writing or by phone, up to 8 days before the agreed arrival date, before 6:00 PM. Otherwise, the HOTEL will charge a cancellation fee equal to the cost of one night’s stay and/or the full cost of the reserved options.
5.4.2. Non-refundable Rate Conditions
No refund will be possible.

ARTICLE 6 – ARRIVAL/DEPARTURE
6.1 Rooms are available from 4:00 PM on the day of arrival.
6.2 Unless otherwise agreed with the HOTEL, the CLIENT must vacate the room by 11:00 AM on the day of departure. Late checkout after 11:00 AM will incur an additional charge of 15 € (including VAT) per hour. If the room is vacated after 4:00 PM, an additional night will be charged.
Any use of the sofa that is not included in the reservation and not reported to the front desk will be charged at 20 € including VAT per unregistered person per night per room.

ARTICLE 7 – CLIENT’S OBLIGATIONS
7.1 The CLIENT is solely responsible for selecting Services on the Site and ensuring they meet their needs; therefore, the HOTEL cannot be held liable in this regard. The CLIENT is also solely responsible for the information provided when booking a Service. In the event of erroneous or fraudulent information, the HOTEL shall not be held liable. The CLIENT is solely responsible for using their account and making any reservation, whether for themselves or on behalf of others, including minors, unless they can prove fraudulent use without any fault or negligence on their part. Any information regarding fraud or misuse of the email address must be immediately reported to the HOTEL.
7.2 The CLIENT agrees to use the Site and the Services provided in compliance with applicable laws and these General Terms. If the CLIENT fails to meet these obligations, they will be liable for any resulting damages, whether to the HOTEL or to third parties. In this regard, the CLIENT agrees to indemnify the HOTEL against any claims, actions, or proceedings of any nature arising from such failure and to compensate the HOTEL for all damages, costs, or penalties incurred.
7.3 By making a definitive reservation, the CLIENT agrees to pay the price and adhere to the associated Specific Terms. Any irregular, ineffective, incomplete, or fraudulent booking or payment for reasons attributable to the CLIENT will result in the cancellation of the Service reservation at the CLIENT’s expense, without prejudice to any actions the HOTEL may take against the CLIENT.
The CLIENT must not invite any person whose behavior may harm the HOTEL.
The CLIENT must not bring food or drinks into the HOTEL (rooms and common areas) unless explicitly authorized by the HOTEL in advance.
The HOTEL is a non-smoking facility, and smoking or vaping is prohibited, including in the rooms.
The CLIENT must not disrupt the operation of the HOTEL or compromise the safety of the premises or the people therein. The HOTEL reserves the right to intervene if necessary and take any appropriate measures against the CLIENT. Any behavior contrary to the internal regulations and/or safety and hygiene principles and/or public order may result in the HOTEL asking the CLIENT to leave, without any compensation or refund if payment has already been made. If no payment has been made, the CLIENT must pay for any Services consumed before leaving.
7.4 The CLIENT is responsible for all damages caused by them and/or their guests within the HOTEL and must bear all costs incurred as a result of such damage and/or non-compliance with the above rules, without being entitled to any compensation or refund.
7.5 Any damage caused by the CLIENT to the room or common areas provided will be charged directly to them at replacement value, including, if applicable and not limited to, cleaning fees and the cost of room downtime.

ARTICLE 8 – MINORS
8.1 Minors may only stay at the HOTEL if accompanied by an adult and with personal identification. If the accompanying adult is not a parent, they must have parental authorization for the minor. The HOTEL may request these documents.
8.2 Children over the age of 2 are counted as part of the room occupancy.
8.3 Minors are under the supervision and responsibility of their legal guardian and/or accompanying adult while at the HOTEL.

ARTICLE 9 – HOTEL SERVICES
The HOTEL offers a range of services; the list, pricing, and terms of access and payment are available at the front desk.

ARTICLE 10 – INTERNET ACCESS
The HOTEL offers free Wi-Fi, allowing the CLIENT to connect to the internet. The CLIENT agrees to use the HOTEL’s IT resources only in compliance with intellectual property rights, including copyright. The CLIENT must also comply with the security policy of the HOTEL’s internet service provider, including the rules for securing resources to prevent unauthorized use, and refrain from actions that could undermine these security measures.

ARTICLE 11 – ANIMALS
For health and safety reasons, animals are not permitted inside the HOTEL buildings, except for guide dogs for the visually impaired and people with reduced mobility, which are allowed in designated rooms, such as the “Maison des Bois.” Proof of disability or a priority card, along with the guide dog’s identification certificate, must be presented. Any violation of this policy will result in the cancellation of the reservation without a refund.

ARTICLE 12 – HOTEL LIABILITY
12.1 The HOTEL’s obligation is an obligation of means. It consists of providing access to the website and the services offered in accordance with these General Terms and Conditions and acting with diligence and competence, making reasonable efforts to remedy any malfunction brought to its attention.
However, the HOTEL may be required to temporarily suspend the Site without notice, particularly for technical maintenance purposes, without incurring any liability. The CLIENT acknowledges and accepts that the HOTEL cannot be held responsible for any inconvenience or damages related to the use of the Internet network, including, but not limited to, poor transmission and/or reception of any data and/or information on the Internet, failure of any reception equipment or communication lines, or any malfunction of the Internet network preventing the proper functioning of the Site and/or the booking of Services.
The photographs on the website and/or in the catalog are not contractually binding. Although every effort is made to ensure they are as representative as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or renovations. The CLIENT may not make any claims on this basis.
12.2 All information regarding tourist, sports, and leisure activities in the vicinity of the HOTEL is provided by the Tourist Offices and is given to the CLIENT for informational purposes only. The HOTEL shall not be held liable if any of these activities no longer exist or are not available during the stay.

ARTICLE 13 – FORCE MAJEURE AND RELOCATION
The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations, as described herein, results from a force majeure event, within the meaning of Article 1218 of the Civil Code.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of any resulting expenses.
In the event of force majeure, the HOTEL may be required to partially or totally modify its services, both regarding accommodations and optional services. Services not provided will not be charged, but no compensation may be claimed by the CLIENT.
If it becomes impossible to provide the reserved room due to an exceptional event, force majeure, or the impossibility of performing the Service, the HOTEL will make every effort to accommodate the CLIENT, either partially or fully, in a nearby hotel of equivalent category offering services of the same nature, subject to the CLIENT’s prior agreement. All reasonable costs related to this transfer will be borne by the HOTEL.

ARTICLE 14 – CONTACT – CUSTOMER SERVICE
14.1 The HOTEL team is available to the CLIENT to assist with making reservations for any service available on the site by phone 7 days a week, 24 hours a day, at the following number:
+33 (0)2 51 74 07 07.
14.2 For any questions related to a service booked on the website, the CLIENT is invited to contact the HOTEL using the contact information provided in the booking confirmation sent by the HOTEL via email.
14.3 For any comments and/or complaints regarding a service booking on the website, the HOTEL’s Customer Service is available to the CLIENT:

  • By mail: Eco-Domaine La Fontaine, rue des Noëlles, 44210 PORNIC
  • Electronically via the website www.ecodomaine-la-fontaine.fr in the “Contact” section.
    To facilitate the processing of complaints, it is recommended to submit complaints regarding non-performance or poor performance of services to customer service in writing within eight (8) days of the service date.
    14.4 In their interactions with customer service, the CLIENT agrees to remain courteous and to refrain from making disparaging remarks about the HOTEL or its employees, while observing common sense and rules of politeness. Eco-Domaine La Fontaine the right to take appropriate action against the CLIENT in the event of harmful or reprehensible behavior (such as rude, malicious, or insulting conduct) toward the HOTEL or its employees.

ARTICLE 15 – PERSONAL DATA
The HOTEL implements all necessary measures to comply with European Regulation 2016/679 of April 27, 2016, in particular to ensure the confidentiality and security of personal data provided by the CLIENT.
Failure to provide data related to the CLIENT’s booking prevents the processing and analysis of their transaction.
The CLIENT is also informed that the hotels have a video surveillance system in the common areas of the building. The footage is stored for one month and may be viewed, in the event of an incident, by authorized HOTEL staff and law enforcement authorities.
The HOTEL may collect data, notably through the use of cookies, in accordance with applicable laws. A cookie is a file stored on the CLIENT’s computer hard drive. Its purpose is to recognize a previous visit by the CLIENT to the site https://www.ecodomaine-la-fontaine.fr/. To learn more about the Cookie Policy, the CLIENT may disable cookies by selecting the appropriate settings in their browser, though such deactivation may prevent the use of certain site features.
The CLIENT has the right, at any time, to access, correct, object on legitimate grounds, and transfer their personal data by writing to us and providing proof of identity if necessary:

ARTICLE 16 – INTELLECTUAL PROPERTY
All elements of the site www.ecodomaine-la-fontaine.fr, including any editorial content, logos, images, photos, and graphics of any kind, are protected by copyright, trademarks, or patents. They are the exclusive property of the HOTEL and its partners. As such, any total or partial reproduction of the elements of this site is strictly prohibited unless express and prior consent is obtained from the HOTEL. Furthermore, it is strictly prohibited to collect and use information available on the site for commercial purposes.

ARTICLE 17 – MISCELLANEOUS
17.1 Entering the required banking information and accepting these General Terms and the Specific Terms electronically constitutes an electronic contract between the parties, serving as proof of the reservation and of the amounts due in connection with the reservation.
17.2 These General Terms and Conditions and the Specific Terms set forth all of the parties’ obligations. No other condition communicated by the CLIENT may be incorporated. In the event of a conflict between the Specific Terms and the General Terms, the Specific Terms shall prevail with respect to the relevant obligation.
17.3 If one or more provisions of the General Terms are deemed invalid or declared as such under a law, regulation, or a final decision by a competent court, the remaining provisions shall remain in full force and effect.
17.4 The French language shall prevail. In the event that the General Terms are translated into a foreign language, the French version shall prevail in the event of a dispute, litigation, interpretation, or enforcement difficulties regarding these terms and, more generally, concerning the relationship between the parties.
17.5 The CLIENT acknowledges and agrees that the HOTEL may assign these General Terms and all related rights and obligations to any third party without the CLIENT’s prior written consent. The CLIENT agrees that such an assignment releases the HOTEL from any future liability. The CLIENT may not assign the General Terms, or any rights and obligations, to third parties without the HOTEL’s prior written consent.
17.6 In accordance with Article L.223-1 of the Consumer Code, consumers who do not wish to receive commercial telemarketing calls may register for free on a do-not-call list. This list can be accessed at www.bloctel.gouv.fr.

ARTICLE 18 – APPLICABLE LAW – DISPUTE RESOLUTION
18.1 These terms are governed by French law.
18.2 In the event of a dispute, the HOTEL and the CLIENT will attempt to resolve it amicably.
18.3 In the event of a dispute related to these General Terms, the CLIENT may resort to conventional mediation or any other alternative dispute resolution method, as provided in Title I of Book VI of the Consumer Code.
18.4 After contacting the HOTEL’s customer service to attempt an amicable resolution, and in the event of a negative response or no response within sixty (60) days of the request, the CLIENT may contact the consumer mediator, the European Mediators Association (AME CONSO), within one year of the written complaint sent to the HOTEL.
The CLIENT may contact the consumer mediator by:

  • Filling out the form on the AME CONSO website: www.mediationconso-ame.com;
  • Sending a letter to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS.

18.5 If mediation fails, the competent court is the one in the defendant’s place of residence.